10 Questions to Ask Before Hiring a Cleaning Service

The right questions take ten minutes and save months of frustration. Here are the ten that matter most — with the answers you should hope for.

1. “How do you price my home?”

Good answer: a clear model — size, bathrooms, condition, frequency — with a range before any visit. See how ours works in our cost guide for NH.

2. “Who will clean my home?”

Good answer: a consistent team, so the people who learn your home come back.

3. “What’s not included?”

Good answer: specifics about appliances, windows, walls, garages. Every cleaning scope has edges — good companies name them upfront.

4. “What if I’m not happy with something?”

Good answer: a direct, simple process — tell us, we make it right.

5. “Do you bring supplies and equipment?”

Good answer: yes, with options if you have product preferences.

6. “How much notice do you need to schedule or change?”

Good answer: realistic windows, and a clear cancellation policy.

7. “Are you taking new clients in my town?”

Good answer: a real service area list, not “we cover all of New England.” Check ours here.

8. “How do you handle pets and alarms?”

Good answer: a protocol. Access codes, alarm sequences and nervous pets should never be improvised.

9. “Can I see reviews or references?”

Good answer: real, recent feedback — ask to see it.

10. “What does the first visit look like?”

Good answer: honesty about first-visit behavior. Many companies recommend a deep clean first, then maintenance. A company that explains why earns trust.

The meta-question

Notice none of these are about price alone. The cheapest clean that misses corners costs more than the fair clean that doesn’t. Get clarity, then decide.

Ready for answers? Get an approximate range in about a minute with our quote form — then ask us anything on the confirmation call. Serving New Hampshire’s biggest communities.